Privacy policy

This privacy policy explains how we (L'Abri Tranquille) use the personal data that we collect from you when you use our website. You can use the following links to skip to the section that you are interested in:

What data do we collect?

We collect the following information:

  • Personal identification information (so that we can manage your booking)
    • Name
    • Email address
    • Phone number
    • Address
  • Website usage information (so that we can keep improving our website)

We use Stripe as our payment processor, so we do not collect or process your payment card information. You can view their Privacy Policy here.

How do we collect your data?

For the most part you directly provide us with the data we collect. We collect data and process data when you:

  • Make a booking using our website.
  • Use or view our website via your browser’s cookies.

We may also receive your data indirectly from the following sources:

  • When you make a card payment using our payment processor, Stripe

How will we use your data?

Our Company collects your data so that we can:

  • Manage your booking
  • Email you to ask you whether you'd like to review your stay

When we process your booking, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

We securely store your data at Ecohosting's (100% carbon neutral) server farms in the United Kingdom.

We will keep your personal data for 5 years after your booking check-out date. Once this time period has expired, we will automatically delete your data by removing it from our database.

Marketing

We don't use your personal data for marketing!

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Facilitating the payment process when making a booking
  • Showing you the map of our location
  • Making sure that you're a real site visitor
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – We use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. Tracking – We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We do this so that we know how our website is used so that we can improve it for future visitors.

How to manage cookies

You can set your browser not to accept cookies, and allaboutcookies.org tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We keeps our privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 2021-04-22.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Phone: 0303 123 1113

Online form: https://ico.org.uk/make-a-complaint/your-personal-information-concerns/